PRIVACY POLICY.

Who and what this policy covers

RioVex Research LLC (“RioVex,” “we,” “our,” or “us”) respects the privacy of visitors, customers, account holders, business contacts, and others who interact with RioVex.

This Privacy Policy applies when you visit the RioVex website, browse or search the catalog, create or use an account, place or manage an order, submit a form, request support or documentation, participate in an available program, or otherwise communicate with RioVex.

By using the website, you acknowledge the data practices described here. Where consent is legally required for a particular activity, RioVex will rely on the applicable consent mechanism rather than this acknowledgement alone.

Information you provide

RioVex may collect information that you submit directly, including:

• ◇Contact information: name, email address, phone number, company or organization, billing address, shipping address, and other contact details.
• ◇Form and communication information: subject lines, questions, support requests, claim descriptions, photographs, attachments, email or message content, and other information you choose to provide.
• ◇Eligibility and verification information: acknowledgements, age or research-use confirmations, business details, and information reasonably requested to review an order, inquiry, claim, or compliance concern.
• ◇Preferences: communication choices, saved settings, and other preferences associated with an account or website interaction.

Please do not submit sensitive personal information that RioVex has not requested or that is unnecessary for the applicable transaction or inquiry.

Accounts, orders, payments, and shipping

Payment information may be handled by third-party payment or merchant-service providers. Full payment-card details, when applicable, are intended to be processed by those providers rather than stored directly by RioVex. RioVex may receive limited transaction information needed to confirm, fulfill, refund, document, secure, or dispute an order.

Support, B2B, COA, rewards, and tracking activity

When the applicable feature is available, RioVex may collect and process information submitted through customer-support, Contact, Bulk/B2B, certificate or documentation, rewards, account, and order-tracking features.

• ◇Support and Contact: name, email, phone number, company, subject, message, order number, and supporting files or photographs.
• ◇Bulk/B2B inquiries: business contact information, organization details, requested products or quantities, purchasing needs, and inquiry history.
• ◇COA or documentation activity: product, lot, batch, search terms, requested documents, order reference, and related communications where submitted.
• ◇Rewards or credits: account identifier, qualifying activity, point or credit balance, redemptions, adjustments, promotions, and related order activity.
• ◇Track Order: order or tracking identifiers and information necessary to locate or display an order or shipment status.

The availability and design of these features may change. RioVex does not require information unrelated to the applicable request merely because it is listed as a possible category in this policy.

Device data, logs, cookies, and analytics

When you visit or interact with the website, RioVex and the providers that operate the site may automatically receive technical or usage information such as IP address, browser type, device type, operating system, approximate location derived from IP address, requested pages, referring or exit pages, timestamps, interactions, error records, and security or diagnostic events.

The website may use cookies, local browser storage, pixels, tags, log records, and similar technologies for functions such as maintaining sessions, remembering preferences, preserving cart contents, authenticating accounts, securing forms, preventing fraud, measuring website performance, and understanding aggregate usage.

Analytics may be used to understand website traffic, errors, performance, and feature use. This policy does not identify a specific analytics, advertising, or cookie vendor because the site’s configured providers may change and no particular external analytics provider is represented here.

You may use browser controls to block or delete cookies. Some essential features—including sign-in, cart, checkout, saved preferences, or security controls—may not function properly when cookies or similar storage are disabled.

How RioVex uses information

RioVex may use personal information as reasonably necessary to:

• ◇operate, maintain, secure, troubleshoot, and improve the website and available features;
• ◇create and manage accounts, carts, preferences, orders, payments, shipments, returns, refunds, claims, rewards, and documentation requests;
• ◇verify transactions, research-use acknowledgements, eligibility, addresses, order details, and compliance information;
• ◇communicate about orders, accounts, payments, shipping, support, security, policy changes, and other transactional matters;
• ◇respond to Contact, Bulk/B2B, COA, documentation, privacy, and customer-support requests;
• ◇detect, investigate, prevent, and address fraud, abuse, unauthorized activity, chargebacks, security incidents, prohibited use, or policy violations;
• ◇perform accounting, tax, audit, recordkeeping, inventory, fulfillment, and other ordinary business operations;
• ◇comply with applicable law, lawful process, regulatory requirements, and enforceable agreements; and
• ◇send marketing communications when permitted by law and consistent with the recipient’s choices.

Service providers and business partners

RioVex does not claim that information is never disclosed. Operating an online store ordinarily requires limited disclosure to organizations that perform services for RioVex or help complete a customer-requested transaction.

Depending on the feature used, information may be disclosed to payment and merchant-service providers; shipping carriers and fulfillment providers; website hosting, infrastructure, database, security, and technical-support providers; email, SMS, and other communications providers; analytics or performance providers; fraud-prevention, identity-verification, chargeback, and security providers; accounting, tax, legal, insurance, and professional advisers; and other vendors reasonably necessary to operate RioVex.

RioVex seeks to limit operational disclosure to information reasonably necessary for the applicable service, transaction, security purpose, or legal obligation. Those providers may process information under their own legally applicable terms and privacy obligations.

Selling information versus necessary disclosure

RioVex does not sell or rent personal information for money as an ordinary part of its business. Disclosing information to a payment processor to complete a transaction, to a carrier to deliver an order, or to a hosting or security provider to operate the website is an operational disclosure and is not the same as selling a customer list.

Some state privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly and may treat certain analytics, advertising, or cross-context tracking arrangements differently even when no money changes hands. If RioVex engages in an activity covered by those definitions, RioVex will provide any notice, consent mechanism, or opt-out right required by applicable law.

This policy does not claim that a technology is used merely because it could fall within a legal definition.

Legal disclosures, protection, and business transfers

RioVex may preserve, use, or disclose information when reasonably believed necessary to comply with applicable law, regulation, subpoena, court order, lawful government request, tax or accounting obligation, or other legal process.

Information may also be used or disclosed to protect RioVex, customers, service providers, or others; investigate fraud, misuse, security incidents, prohibited product use, payment disputes, or policy violations; enforce agreements; establish or defend legal claims; or protect safety, property, systems, and legal rights.

If RioVex is involved in a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, transfer of operations, or similar business transaction, information may be reviewed, transferred, or disclosed as part of that transaction, subject to applicable law and appropriate confidentiality protections.

Data retention and information security

RioVex retains information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, accounting, tax, audit, fulfillment, customer-service, fraud-prevention, dispute-resolution, security, policy-enforcement, and legal-compliance needs.

Retention varies according to the information, transaction, legal requirements, dispute status, and operational need. This policy does not promise a fixed retention period. Information may be deleted, de-identified, aggregated, or retained where legally permitted or required.

RioVex uses commercially reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission, website, payment system, or storage method is completely secure, and RioVex cannot guarantee absolute security.

Customers are responsible for protecting account credentials, using appropriate device security, and promptly notifying RioVex of suspected account or transaction misuse.

Your privacy and communication choices

Depending on the feature and applicable law, you may be able to review or update account information, correct an address before fulfillment, manage browser cookies, unsubscribe from marketing email, or request information about RioVex data practices.

You may opt out of non-transactional marketing by using the unsubscribe method included in the communication or by contacting RioVex. If SMS marketing is offered and you consent to receive it, applicable messages should provide the available opt-out instruction.

Order confirmations, payment notices, shipping updates, account-security notices, policy communications, support responses, and other transactional or legally required messages may continue even after a marketing opt-out.

Texas and other U.S. state privacy rights

RioVex is based in Texas. Depending on your state of residence, the nature of your relationship with RioVex, and whether an applicable law covers RioVex and the particular processing activity, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to opt out of certain covered sales, sharing, targeted advertising, or profiling.

Privacy rights are subject to statutory definitions, coverage thresholds, exemptions, verification requirements, and permitted reasons for denying or limiting a request. RioVex may retain information when necessary to complete transactions, comply with law, maintain tax or business records, prevent fraud, protect security, exercise legal rights, or satisfy another permitted purpose.

Submit a privacy request through the RioVex Contact page and clearly identify it as a privacy request. RioVex may request reasonable information to verify identity, authority, account ownership, or residency before acting. Authorized-agent requests may require proof of authority.

RioVex will not unlawfully discriminate against a person for exercising an applicable privacy right. Where applicable law provides an appeal right after denial of a request, RioVex will provide or honor the required appeal process.

Children’s privacy

The RioVex website and research-material purchasing services are not directed to children. RioVex policies require purchasers of applicable research-designated materials to be at least 21 years old.

RioVex does not knowingly seek personal information from children. If RioVex learns that personal information was collected from a child in circumstances requiring deletion, RioVex may delete the information and take appropriate action concerning the related account, inquiry, or order, subject to legal recordkeeping requirements.

Third-party links and services

The website may link to or integrate with third-party websites, payment services, carrier tools, embedded content, social platforms, or other services. A third party’s collection and handling of information is governed by its own privacy policy and terms, not solely by this policy.

RioVex does not control every third-party website or service and is not responsible for its independent privacy, security, availability, or content practices except where responsibility cannot lawfully be excluded. Review the applicable third-party privacy notice before submitting information directly to that provider.

Updates and privacy contact

RioVex may update this Privacy Policy to reflect changes in website functionality, business operations, service providers, legal requirements, or data practices. The revised policy will be posted on this page with an updated effective or “Last updated” date.

If applicable law requires additional notice or consent for a material change, RioVex will provide it through an appropriate method.

For questions, privacy requests, corrections, or concerns regarding this policy or RioVex data practices, use the RioVex Contact page and identify the request as privacy-related. Do not send payment-card numbers, account passwords, or unnecessary sensitive information with a privacy request.